TEBOGO LUCAS

Senior DevOps & Cloud Architect | AI & Infrastructure Specialist

Johannesburg, ZA.

About

Highly accomplished Senior DevOps and Cloud Architect with over a decade of experience designing, deploying, and maintaining resilient, scalable, and secure IT infrastructures. Specializing in DevOps practices, cloud technologies, and automation, I have a proven track record of integrating diverse environments and delivering high-availability solutions. My expertise extends to innovative media workflows, advanced monitoring, and leveraging AI for business efficiency, consistently driving robust system performance and strategic organizational goals.

Work

T+W

IT Systems Architect: Contract

Mar 2024→ Jul 2024

Summary

Architected and maintained high-availability cloud and on-premises infrastructures, managed complex networks, and optimized post-production workflows for T+W.

Highlights

Deployed and maintained Oracle Cloud infrastructure, including Proxmox, Netbird, Zitadel, and Nextcloud, ensuring robust, scalable operations.

Engineered and managed all share servers (SMB, NFS 4* CentOS9 with 800TB) and 10GB networks, enhancing data accessibility and network performance.

Implemented comprehensive fleet management solutions for Apple, Windows, and Linux devices using Apple Business Manager, Google Workspace, FleetDM, and Munki, streamlining device deployment and maintenance.

Developed and managed advanced monitoring (Grafana, Prometheus, Uptime-Kuma) and security tools (Wazuh) on Proxmox, improving system visibility and threat detection.

Orchestrated a post-production workflow from ingest to delivery, integrating Nextcloud, CentOS9 SMB/NFS, and Tdarr for automated distributed transcoding and media management.

MariaLDN

DevOps Consultant: Part-Time- Remote

Jun 2023→ Jun 2024

Summary

Provided remote DevOps consulting, migrating and maintaining Oracle Cloud infrastructure, and managing web services for MariaLDN.

Highlights

Migrated, deployed, and maintained Oracle Cloud infrastructure, adhering to SLA requirements for optimal performance and reliability.

Managed domain and DNS configurations on Cloudflare and GoDaddy, ensuring continuous website availability and efficient traffic routing.

Configured and maintained monitoring for multiple sites, proactively identifying and resolving issues to minimize downtime.

Provided ongoing support for Nginx, WordPress, Botguard security, GitHub, Docker, Kubernetes, and Portainer stacks, ensuring secure and stable operations.

Construct Education

Software Support Analyst: Contract

Nov 2023→ Jan 2024

Summary

Provided technical support for a Learning Management System, resolving end-user issues and ensuring high-quality, efficient service delivery.

Highlights

Resolved all end-user issues within the Learning Management System (LMS) user interface, ensuring seamless user experience.

Validated and clarified reported issues, accurately documenting reproduction steps for simple bugs to facilitate efficient escalation.

Maintained high efficiency and quality in support operations, consistently delivering timely and effective solutions to user inquiries.

Freelance

IT All rounder: Full-Time

May 2021→ Jun 2023

Summary

Managed crypto investments and NFT projects, and delivered scalable cloud solutions while freelancing.

Highlights

Managed diverse crypto investments and validated NFT projects across Solana, Ethereum, Juno, Stargaze, and Polygon, demonstrating expertise in blockchain technologies.

Built and maintained scalable solutions on secure cloud platforms, ensuring robust and reliable infrastructure for various projects.

Developed and maintained multiple websites and IT infrastructures, including HomeandCloud.africa, CSRAdmin.com, and Artzcafe.co.za, showcasing comprehensive IT management skills.

Rocket Science

Senior Support Engineer

Oct 2014→ May 2021

Summary

Led technical problem-solving, managed incidents, and oversaw infrastructure projects for a diverse client base, ensuring high system reliability and client satisfaction.

Highlights

Served as primary technical problem-solver, resolving intricate issues and collaborating with external vendors to deliver timely solutions, reducing resolution times.

Led ticket escalations and managed major incidents, ensuring swift resolutions and minimizing service disruptions across critical systems.

Oversaw server patching and orchestrated complex projects involving operating systems, storage, backups, firewalls, and office networks, enhancing infrastructure stability.

Managed diverse on-premises and SLA networks, configuring WAN and VLAN setups, demonstrating advanced networking expertise and ensuring high availability.

Successfully managed SLA clients, including major brands like Cashbuild and MultiChoice, delivering exceptional service and ensuring high client satisfaction across diverse industries.

Digicape

Field Support Engineer

Jan 2011→ Oct 2014

Summary

Provided multi-platform IT support, client solutions, and license management, ensuring seamless operations for diverse clients.

Highlights

Maintained and resolved issues across on-premises Exchange, Office 365, Azure AD, and Active Directory environments, demonstrating versatile technical proficiency.

Conducted site audits and delivered tailored solutions to key clients, including Convergence Partners and Comair, enhancing client satisfaction and system optimization.

Provided end-to-end support for users across desktops, laptops, and printer infrastructure, ensuring minimal downtime and high productivity.

Managed software licensing and created purchase requisitions, ensuring compliance with HR requirements and efficient resource allocation.

Core Group (iStore)

Support Consultant

Sep 2008→ Jan 2011

Summary

Led a team of support engineers and provided hands-on system maintenance for a wide range of Mac and Windows devices.

Highlights

Led and mentored a team of support engineers, ensuring their success through guidance and motivation, and delivering efficient technical solutions.

Conducted hands-on support for a wide range of Mac devices (Macbooks, iPads, iPhones) and Windows operating systems, ensuring smooth operations for users.

Maintained Mac OS X environments (versions 10.4 to 10.6) and Windows operating systems, ensuring smooth operations for users.

Demonstrated expertise in hardware maintenance by testing and replacing components like hard drives, memory, and LCD screens on Mac devices.

Dimention Data

Helpdesk Consultant

Nov 2007→ Sep 2009

Summary

Provided global ISP support, resolved technical issues, and managed customer inquiries, progressing rapidly within the support hierarchy.

Highlights

Provided expert Internet Service Provider (ISP) support to international clients, ensuring seamless setup and connectivity.

Assisted users in configuring internet, software, modems, routers, and wireless connections, resolving technical issues promptly.

Managed customer billing inquiries and monitored orders using legacy systems (Hades and PIE), ensuring accurate record-keeping.

Configured email accounts and addressed technical issues on third-party software, enhancing user productivity.

Promoted from 1st to 2nd and 3rd line support, demonstrating rapid skill development and increased responsibility.

Progressive Solutions

Head Facilitator and Technician

Jan 2007→ Oct 2007

Summary

Installed and configured hardware/software, provided networking/server support, and trained team members, ensuring data integrity and system stability.

Highlights

Installed and configured new hardware and software components, including printers, scanners, and hard drives, optimizing user experiences.

Assisted with Mac OS X Server configuration, facilitating seamless network integration for Mac clients.

Conducted troubleshooting and provided support for various software applications, resolving technical issues promptly.

Actively contributed to team development by providing training to fellow team members, enhancing overall team capabilities.

Played a pivotal role in daily, weekly, and monthly maintenance routines, including backups and software updates, safeguarding data integrity and system stability.

Shoprite Checkers

Store Room Packer

Sep 2006→ Jan 2007

Summary

Managed inventory and ensured efficient stock organization within the store room.

Highlights

Managed inventory and organized stock efficiently, contributing to streamlined store operations and product accessibility.

Education

Consolidated Training Solutions

Jan 2005→ Dec 2005

National Certificate - NQF Level 4 Information Technology, Technical Support

Courses

Ms.Office

Word

Excel

Powerpoint

A+

N+

Business Fundamentals

Tshireleco Secondary School Kimberley

Jan 2005→ Dec 2005

Matrix Mathematics, Physical Science

Certificates

Oracle Cloud Infrastructure Generative AI Certified Professional

Jan 2024

Oracle

Oracle Cloud Data Management Certified Foundations Associate

Jan 2023

Oracle

Oracle Cloud Infrastructure Certified DevOps Professional

Jan 2023

Oracle

Oracle Cloud Infrastructure Certified Foundations Associate

Jan 2023

Oracle

Red Hat Sales Engineer Specialist

Jan 2020

Redhat

Red Hat Delivery Specialist

Jan 2020

Redhat

Diploma in DevOps Engineering - Kubernetes, Docker, and Google Cloud

Jan 2018

Alison

Cisco Certified Network Associate (CCNA)

Jan 2018

Cybrary

CompTIA Linux+

Jan 2018

Cybrary

CompTIA Security+

Jan 2018

Cybrary

NSE 3 Network Security Associate

Jan 2018

Fortinet

Apple Certified Support Professional 10.8

Jan 2013

Torque IT

Apple Certified Support Professional 10.6

Jan 2010

Torque IT

Skills

Cloud Platforms

Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), Amazon Web Services (AWS), Azure, IBM Cloud, Openshift, Cloudflare.

DevOps & Automation

DevOps Practices, Automation, Ansible, Terraform, CI/CD, Jenkins Pipelines, Helm Charts, Agile & DevOps Methodologies.

Containerization & Virtualization

Kubernetes (K3s, microk8s), Docker, Podman, VMWare, Proxmox, KVM.

Operating Systems

Linux (CentOS 9 Stream, Ubuntu 22.04, Debian), MacOS, Windows.

Networking

LAN/WAN Networks, System Security Techniques, Fortinet Firewalls, Switches, Arista, Qlogic Fibre Switches, Netbird, VPN (SSO/VPN), Planet Switching Zero-tier.

Security

Security Audits and Solutions, Wazuh, Botguard Security, ESET, System Security Techniques, Best Practices, CompTIA Security+.

Storage & Data Management

Quantum Xcellis SAN, NAS, Apple MRAID Storage, Tape Libraries, Archiware, Proxmox Backup Server, Oracle Cloud Data Management.

Monitoring & Logging

Grafana, Prometheus, Uptime-Kuma.

Identity & Access Management

Zitadel, SSO/VPN.

Media Workflow

Media Workflow Optimization, Tools-On-Air, Tdarr, Kyno Media Tagging and Management.

AI/ML

Generative AI Solutions, LLMs, RAG, Semantic Search, LangChain.

Databases

SQL, Backups, Replication.

Scripting

Bash, Python.

Collaboration & Productivity Tools

Google Workspace, Zoom, Slack, Office 365, Adobe Suite.

Architecture

Design Contributions, Microservices & Serverless Understanding.

Interests

Blockchain & Cryptocurrency

Crypto Investments, NFT Projects, Solana, Ethereum, Juno, Stargaze, Polygon, Shardeum, Validator Nodes.

Projects

CSRAdmin.com

May 2021→ Jun 2023

Summary

Created and maintained websites for various projects.

Artzcafe.co.za

May 2021→ Jun 2023

Summary

Managed all IT related infrastructure for Artzcafe.co.za.

HomeandCloud.africa

May 2021→ Jun 2023

Summary

Managed crypto investments and NFT projects, including open-source software deployments and Validator Nodes.